Cash register Incident management

Procedure for Handling Cash Register Issues at Victoria's Secret Boutique

Purpose: This document outlines the procedure for employees to follow when the cash register is not functioning, preventing sales transactions and receipt issuance.

Procedure:

1. Identify the Issue:
   • Ensure that the cash register is properly connected and powered on.
   • Check for any visible hardware or software errors.
2. Report the Issue:
   • If the issue persists, immediately report it via the VS Odoo Viber group.
   • Clearly describe the problem and include any error messages or details.
3. Contact IT Support:
   • If there is no immediate response in the Viber group, call one of the following IT support contacts:
     • Uroš: +381605560114
     • Nenad: +38162227381
     • Nikola: +381603440097
     • Aleksa: +381605558437
4. Follow Instructions:
   • Await further guidance from the IT support team.
   • Follow troubleshooting steps as instructed.
   • Provide updates on any progress or additional issues encountered.
5. Alternative Sales Processing:
   • If the issue persists and sales cannot be processed, inform customers politely and offer an estimated resolution time.
   • Notify the store manager immediately for further instructions.
6. Resolution & Documentation:
   • Once the issue is resolved, confirm functionality by processing a test transaction.
   • Document the issue, steps taken, and resolution in the internal log for future reference.
7. Handling Other Requests and Issues:

• For all the other requests and problems that do not affect sales, employees must submit a request through the Helpdesk portal.
• Requests can be initiated by sending an email to helpdesk@sf1group.com.
• Ensure the request includes a clear description of the issue and any necessary details to facilitate resolution.

Note: Employees must act promptly to minimize disruptions and maintain customer satisfaction. If the issue reoccurs frequently, escalate it to management for a long-term solution.